At SBK21, your privacy is not merely a legal requirement — it is a core value that guides every decision we make regarding player data. This policy clearly sets out what we collect, why we need it, and how we protect it. Written in plain, straightforward language, free of confusing jargon.
This document contains the Privacy Policy governing the collection, processing, storage, and protection of personal data by the platform SBK21. This Policy applies to all users of the SBK21 platform in Malaysia, including registered players, website visitors, and anyone who contacts our support team. By using the SBK21 platform, you agree to the data protection practices described in this document.
SBK21 takes personal data protection extremely seriously. As an online casino platform serving Malaysian players, we understand that player trust depends not only on fair gameplay and fast withdrawals, but also on how we handle the personal information they entrust to us.
Privacy Policy SBK21 is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security best practices. We are committed to ensuring your personal data is collected lawfully, processed for clear and legitimate purposes, stored securely, and never misused in any way.
This policy applies to all personal data we collect through the SBK21 website, gaming platform, mobile app, email communications, live chat sessions, and all other communication channels we operate. If you have any questions about this policy, we welcome you to reach out to us at support@sbk21.biz before continuing to use the platform.
During the account registration process and use of the platform SBK21, we collect the following personal data that you provide directly:
When you use the SBK21 platform, certain data is automatically collected by our systems for security and service improvement purposes:
SBK21 collect and process your personal data solely for the following legitimate and necessary purposes:
SBK21 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited circumstances in which we may need to share certain data with carefully selected third parties:
We share only the necessary data with the service providers we use to operate the platform, including game providers (Evolution Gaming, Pragmatic Play, and others), certified payment processors, and cloud service providers that store data to high security standards. All these providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified.
SBK21 may be required to disclose personal data to the relevant Malaysian authorities when mandated by law, court order, or in connection with a legitimate criminal investigation. We will endeavour to notify you of any such disclosure unless prohibited by law from doing so.
In circumstances where SBK21 needs to protect its rights, enforce its terms of use, or address fraud and unlawful activity, we may share relevant information with legal counsel or the appropriate authorities.
Protecting your personal data is a responsibility that SBK21 take with the utmost seriousness. We continuously invest in the latest security technologies and processes to ensure your data remains protected from unauthorised access, modification, or disclosure at all times.
Beyond technical measures, SBK21 also enforces strict internal controls. Access to players' personal data is granted only to staff who require it to perform their duties, and all access is logged for audit purposes. All SBK21 staff undergo data privacy training and are bound by strict confidentiality agreements.
The SBK21 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players interact with our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling required cookies may affect the core functionality of the SBK21 platform and your ability to log in and play.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as the data subject have the following rights regarding personal data held by SBK21. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the rights above, contact the SBK21 privacy team by email at support@sbk21.biz with the subject line "Personal Data Rights Request". We will verify your identity before processing the request and respond within the timeframe stipulated by law.
SBK21 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general data retention guidelines:
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
Platform SBK21 is not suitable for and is not intended for individuals under the age of 21. We do not knowingly collect or process personal data from minors or individuals below the stipulated age.
If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on SBK21, please contact us immediately at support@sbk21.biz.
The SBK21 platform integrates services from trusted third-party game and payment providers. When you interact with these third-party components — such as an Evolution Gaming live casino table or the DuitNow payment gateway — you may also be subject to those providers' own privacy policies.
SBK21 is not responsible for the privacy practices of these third parties, although we only work with providers we have assessed to maintain high privacy and security standards. We encourage you to read the privacy policy of each relevant provider if you wish to understand how they handle your data.
All third-party providers integrated with the SBK21 platform are bound by data processing agreements ensuring they handle any shared data to a security standard equal to or higher than that of SBK21.
SBK21 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal developments, or operational requirements. Any material amendments will be communicated to registered members via email and/or a prominent notification on the platform at least 7 days before taking effect.
The "last updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically. Continued use of the SBK21 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
For any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data on the platform SBK21, please reach us through the following channels:
SBK21's data privacy team is committed to responding to all privacy-related enquiries within 3 to 5 business days. For formal data rights requests, please clearly state the type of request and include sufficient information for us to verify your identity for security purposes.
A quick reference guide on how SBK21 manages each type of your personal data
| Data Type | Primary Purpose | Shared with Third Parties? | Retention Period |
|---|---|---|---|
| Name & Identification Details | Account verification, KYC | No (except as required by law) | For the duration the account is active + 5 years |
| Phone Number & Email | OTP verification, communications | No | For the duration the account is active |
| Payment Method Information | DuitNow/TNG/FPX deposits etc. | Certified payment processors only | 7 years (tax requirements) |
| Transaction History | Financial records, AML compliance | No (except authorities) | 7 years |
| Game History | Dispute resolution, responsible gaming | Game providers (anonymised) | 2 years |
| IP Address & Device Data | Security, fraud prevention | No | 90 days |
| Analytics Cookie Data | Platform improvements | No (data anonymised) | 12 months |
Under Malaysia's PDPA 2010, you hold these rights, which we fully respect
Request a copy of the personal data SBK21 holds about you. We will process your request within 21 business days following identity verification.
Correct inaccurate or incomplete information. Some details can be updated directly through your SBK21 account panel without needing to contact us.
Request deletion of your data under certain circumstances. This right may be limited by legal requirements, such as financial records that must be retained by law.
You can opt out of SBK21 marketing communications at any time via the unsubscribe link in any email, or by contacting our support team.
Request that we restrict the processing of your data in certain circumstances, such as while we are handling a correction request or dispute.
If you are not satisfied with how SBK21 handles your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Six ways SBK21 protects the privacy and personal data of every Malaysian player
SBK21 is fully compliant with Malaysia's Personal Data Protection Act 2010 in all aspects of data collection, processing, and storage. This goes beyond mere legal compliance — it is a core commitment to the Malaysian players who entrust us with their personal information.
PDPA 2010Every bit of data transmitted between your device and SBK21's servers is protected by 256-bit SSL encryption — the same technology used by Maybank, CIMB, and Malaysia's major banks. This covers your login credentials, transaction data, and all personal communications.
256-bit SSLUnlike many other digital platforms, SBK21 never sells, rents, or shares players' personal data with advertisers or marketing companies. Your information belongs to you — we use it solely to deliver the services you signed up for.
No Data SellingSBK21 gives you real control over your personal data. Through the SBK21 account panel, you can update your personal information, manage your marketing communication preferences, and request access to the data we hold — all quickly and without lengthy wait times.
Full Control Is YoursEvery third-party provider we work with — from game providers to payment processors such as DuitNow and TNG — undergoes a rigorous security assessment before being granted any access to SBK21 platform data. All are bound by robust confidentiality agreements.
Trusted ProvidersIn the event of any data breach involving your personal information, SBK21 is committed to notifying you within the timeframe required by Malaysian law and taking immediate action to contain the impact of the breach. Transparency in such situations is a value we hold firmly.
Full TransparencyFor any enquiries, data rights requests, or concerns about how SBK21 handles your personal data, please contact us at support@sbk21.biz with the subject line "Data Privacy Inquiry". We will respond within 3 to 5 business days. Related documents: Terms & Conditions • Responsible Gaming • FAQ.
Further clarification on the most frequently asked questions about privacy and personal data
Now that you know how SBK21 protects your privacy and personal data, register today, deposit via DuitNow, TNG, or FPX, and enjoy over 400 casino games with the peace of mind that your information is always safe and secure.
256-bit SSL • PDPA 2010 Compliant • No Data Selling • 24/7 Bahasa Malaysia Support